To be able to connect to and control a remote desktop, the AnyDesk application must be installed on the target computer. AnyDesk offers lots of help and guidance on how to get set up and started, including extensive documentation in their online Help Center. You will then need to follow the links on the prompts in the main window for guidance on how to do this. You can find more information about AnyDesk’s abuse prevention here.ĭownload the FREE Boston 25 News app for breaking news alerts.įollow Boston 25 News on Facebook and Twitter.You will need to adjust your computer's system preferences to let AnyDesk take control of your device, including 'accessibility' and 'screen recording' permissions. If you have experienced any scamming yourself or know of a scammer misusing the AnyDesk software, you can report the issue here. Have an IT specialist check your device.Change the passwords to the accounts that may have been compromised.Report the scam to your account providers (your bank, online payment systems, etc.).If you download the app and give the scammer access to your device: “We will continue to make every effort to combat the misuse of remote desktop software on our own platform and the industry as a whole.”Įven if a scammer asks you to download AnyDesk and you do, that person still needs your permission (a certain code) to use it. Be cautious if you are contacted unexpectedly by the support center of a big technology corporation offering help with technical issues Never share online banking login information or passwords with anyone.ģ. Never give anyone you don’t know access to your devices.Ģ. All sessions utilize military-level encryption among other security measures.”ĪnyDesk advises its users to follow three basic rules:ġ. Users must authorize all connection requests before granting access to their device. Every user has access to AnyDesk’s resources to avoid fraud attempts along with a real-time reporting system manned by a support team. “The danger of misuse is why we encourage and warn users after downloading AnyDesk to never share information with anyone they do not know or trust. We are committed to doing everything in our power to help end these scams. Millions of professionals worldwide depend on AnyDesk to securely connect to work computers and help with technical issues. “Misusing our platform and other remote platforms in this way is immoral and unacceptable. It even has a warning for people using its product.

“He could’ve gotten into a lot of mischief,” she added.ĪnyDesk is aware of the problem.

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